Developing E-Government Policy Through Social Media Platform in Makassar City, Indonesia

One of the tools that can be used in the implementation of e-government is social media. Various studies show that the use of social media is significantly able to change the interaction between the government and citizens so as to increase administrative transparency and encourage citizens to collaborate in development agenda setting, facilitate mobilization for strengthening public policies, and facilitate public services produced jointly between citizens and the government so that citizens feel ownership and participate in maintaining the resulting public policies. This study aims to describe the policy of the Makassar City Government in the development of e-government using social media which is based on the phenomenon of low development of e-government in Makassar City, especially with the implementation of the smart city concept since 2014. Themethod used is an evaluation to obtain data on the phenomenon of social media implementation and e-government development policies in Makassar City. As the locus is the Makassar City Communication and Information Office, which is the center for distributing information of the Makassar City Government. The results of the research show that the development of e-government in Makassar City is still very limited in terms of regulations such as the absence of support for strengthening e-government institutions in Makassar City, there is no provision of RIP e-government as a guide for implementation and the absence of a blue print e-government application system as a basis or standard for application development to achieve an integrated platform.